Advisory Support
Strategic input across operations, transactions, and market positioning, aligned to measurable outcomes, not abstract recommendations.
What We Do
Insight and advisory for decisions that shape performance and value
Bringing clarity to complex decisions through sector knowledge, practical judgement and a clear view of how operations and technology shape outcomes.
Sector Insight
Understanding where value is created and lost across the market, and how shifts in regulation, pricing, and operations impact performance.
Operational Perspective
How waste and recycling businesses actually run, where complexity builds, processes break down, and performance is constrained.
Performance Delivery
Turning insight into action through systems, data, and operational change, enabling scalable, measurable performance.
From Insight to Execution
Powered by WR1
With a legacy spanning almost 30 years, WR1 is a fully integrated platform purpose-built for waste and recycling operations, standardising, simplifying, and automating processes across the entire business.
Backed by a team with over a century of combined industry experience, WR1 has evolved to meet the real-world demands of complex, high-volume environments.
By unifying operational, financial, and compliance data into a single source of truth, WR1 delivers complete visibility and control across operations.
80% faster processing from operations to accounting
70% improvements in workforce productivity
5× faster order-to-billing cycles
4x Growth Delivered
3× growth with minimal back-office overhead
Advancing Through AI
Built on nearly three decades of clean, structured data, and guided by deep industry expertise, WR1 provides the foundation for a new layer of intelligence.
Our approach to AI is not about replacing what works, but enhancing it. We use it to identify gaps, surface opportunities, and continuously refine performance across the entire operation.
Identifying inefficiencies before they impact performance
Revealing missed commercial opportunities across workflows
Strengthening forecasting through data-driven insight
Continuously improving operations as new data is captured
The Outcome
A platform that doesn't just support operations, it learns from them, adapts, and improves over time.
Turning established systems into intelligent, evolving performance engines.
80%
Faster Processing
Invoice, reporting, and reconciliation workflows
70%
Productivity Gain
Across operational and finance teams
5x
Faster Order-to-Bill
From contract to cash
4x
Growth Delivered
Driven by improved data visibility
3x
Scalable Operations
Without increasing back-office overhead
Delivered through WR1
Articles
Direct insight into waste, resource systems, and commercial reality.
In Focus
Landfill Mining: The Next Goldrush
In Focus
Zero Waste Day
In Focus
Container Manager
In Focus
Inspection App
In Focus
Wishcycling
In Focus
Pay As You Throw
In Focus
TRACE & Digital Waste Tracking
In Focus
Integrated Finance Systems
In Focus
Circular Impact Partners
Presentation
Chris Williams on Why Waste Matters
Specialist Areas
Deep expertise across the waste and resource ecosystem.
With over 100 years of combined experience, our team is deeply connected across the global waste and resource ecosystem, combining operational expertise with advanced data, systems, and intelligence.
Waste Operations
From collection to processing, we support scalable and efficient operating models, optimised through data-driven insight and continuous performance improvement.
Brokerage & Resource Networks
Simplifying supplier complexity, improving margins, and strengthening customer retention through smarter commercial structures and network optimisation.
Environmental Services
Navigating regulation while unlocking sustainable growth opportunities, aligning compliance with commercial performance.
Data, Systems & Intelligence
Turning operational data into clear, actionable insight, powered by our WR1 platform and enhanced through AI-driven intelligence.
Who You'll Speak To
Experienced leaders with sector, systems and operational depth
A selection of senior people across ISB Global who bring practical experience in waste, recycling, environmental services, business transformation and technology delivery.
Founder & Executive Chairman
Chris Williams
Chris co-founded ISB Global in 1999 and identified the early opportunity to build an industry-focused SAP and waste sector practice. He brings founder perspective, long-range market judgement and deep conviction in the circular economy.
- Waste management and recycling strategy
- Founder-led commercial perspective
- Circular economy and long-term sector direction
Co Founder & Sector Specialist
Simon Osborne
Simon co-founded ISB Global and brings extensive experience in business transformation, programme delivery and integrated technology solutions. He is closely tied to large-scale, end-to-end operational change.
- Programme delivery and integration
- Business transformation
- End-to-end operational automation
Chief Executive Officer
George Slade
George leads ISB Global’s international teams with more than 25 years in technology and digital strategy, backed by hands-on waste industry experience. He connects product, operations and commercial reality.
- Digital transformation in waste and recycling
- Strategic direction and product innovation
- Operational outcomes at leadership level
Chief Operations Officer
Hannah Hughes
Hannah leads one of ISB Global’s key divisions and is known for cutting through scale and complexity. She is a crucial link between functional consulting, customer need and precise delivery.
- Operational complexity and solution design
- Functional-to-technical translation
- Delivery quality and execution discipline
Chief Commercial Officer
Pritesh Pattni
Pritesh directs ISB Global’s sales, marketing and account management teams and brings more than 25 years of experience helping companies use technology to drive efficiency and growth.
- Commercial growth and market positioning
- Client development and account leadership
- Technology-led efficiency improvement
Customer Experience Director
Hayden Nothnagel
Hayden brings deep waste and recycling knowledge across multiple material sectors and business functions, paired with long experience in complex process design and systems delivery.
- Waste and recycling process expertise
- Systems design across complex functions
- Customer-side operational fit
Get a clearer view of your situation.
Book a conversationCommercial Models
Built on Real Systems
Our advisory is grounded in direct experience designing and deploying operational and commercial models across the sector.
Waste & Recycling One (WR1)
Waste & Recycling One (WR1) is a configurable operational platform used by waste and recycling businesses to manage data, processes, and performance at scale.
Rather than enforcing a fixed model, WR1 is configured around each operation, ensuring flexibility across processes, structures, and commercial requirements.
It provides a configurable operational foundation that adapts to how businesses actually run, driving performance and value.
- Configured to operational requirements
- Integrates compliance and reporting
- Supports complex, multi-site operations
- Enables commercial and financial visibility
Where Insight Becomes Infrastructure
Across Africa, growing waste streams point to a wider opportunity: circular infrastructure that can be deployed locally, financed flexibly, and built to scale.
CIP is an infrastructure and platform model that turns underused material flows into auditable, revenue-generating systems, creating the structure needed for traceability, participation, and long-term value.
The model supports strategic investment, blended finance, and development-led capital, giving partners a way to back measurable impact alongside commercial return.
It demonstrates how circular outcomes can be directly linked to participation, auditability, and commercial return.
Add
RecyclingPOD.png to the project folder to complete this visual.
- Structured for local participation
- Creates auditability at source
- Supports flexible capital models
- Links circular outcomes to economic return
Frequently Asked Questions
Clear answers to complex waste and resource decisions
A concise overview of what ISB Visions does, who it supports, and how it operates across waste, recycling, and environmental services.
What does ISB Visions do?
ISB Visions provides advisory across waste and recycling, focused on improving operational performance, systems alignment, and commercial outcomes.
Working with operators and investors, ISB Visions identifies where performance is constrained and supports the changes needed to improve efficiency, visibility, and scalability.
How can waste operations be improved through advisory and systems?
Waste operations are often constrained by fragmented systems, limited visibility, and a disconnect between operational activity and commercial performance.
ISB Visions works with operators to identify where these constraints exist and how they can be addressed through systems, data, and operational alignment, enabling more effective decision-making and improved performance.
Who is ISB Visions for?
ISB Visions works with waste and recycling operators, environmental service providers, and investors looking to improve performance or better understand opportunities within the sector.
This includes businesses managing complex operations, as well as investors seeking clearer insight into operational and commercial drivers of value.
What role does waste management software play in performance?
Waste management software plays a critical role in performance by providing visibility across operations, compliance, and financial activity.
Where systems are fragmented or poorly aligned, performance is often lost through inefficiencies and limited control. ISB Visions supports organisations in ensuring systems are structured around real-world operations, helping surface performance gaps that standard system usage alone often fails to identify.
Do you provide software, or independent advisory?
ISB Visions provides independent advisory focused on performance, systems, and commercial outcomes.
While part of ISB Global, which develops Waste & Recycling One (WR1), ISB Visions focuses on how systems should be used and aligned, ensuring organisations gain full value from their systems rather than simply implementing them.
Which parts of the waste and resource sector do you work across?
ISB Visions works across waste management, recycling, resource recovery, environmental services, and circular economy infrastructure.
This includes operational businesses, compliance-driven activities, and complex, multi-site environments where performance, systems, and commercial outcomes must be closely aligned.
How can investors better understand opportunities in the waste sector?
Understanding opportunities in the waste sector requires insight into how operations, systems, and commercial models interact.
Many opportunities are not immediately visible, often sitting within operational performance, system configuration, and data quality. ISB Visions works with investors to uncover these areas and provide clarity on where value can be created and scaled.
Where do waste and recycling businesses typically lose performance?
Performance is often lost through fragmented systems, limited visibility, and a lack of alignment between operational activity and commercial outcomes.
Without clear data and structured processes, inefficiencies remain hidden and difficult to address. ISB Visions supports organisations in identifying these constraints and implementing the changes needed to improve performance and control.
Contact Us
Most operations are underperforming. The question is where.
We identify where value is being lost and where systems are exposed.
Then we show you how to capture it.