Duplicate entry
The same data entered in multiple places.
The problem
The problem isn’t the systems.It’s what happens between them.
Weighbridges, ERP, transport, CRM, finance and compliance tools may each do their job well. The friction starts when data and processes have to move between them.
Delays
Information takes time to get where it is needed.
Higher risk
Greater chance of errors, missed controls and compliance issues.
Poor visibility
No clear view of what is happening across the operation.
What is Visions?
Don’t replace the estate.Add the layer it is missing.
Visions connects operational systems, data and business logic, then puts simple role-specific applications in front of the people who need to act.
Built from 25+ years inside waste and recycling operations.
Discover how it works
Modernisation in practice
Start with one problem.
These applications show what the Visions layer means in practice: complex systems underneath, a simple operational experience where it matters.
Operational workflow
Weighbridge
A faster, role-specific experience for one of the operation’s most critical control points.
From Insight to Execution
Powered by WR1
With a legacy spanning almost 30 years, WR1 is a fully integrated platform purpose-built for waste and recycling operations, standardising, simplifying, and automating processes across the entire business.
Backed by a team with over a century of combined industry experience, WR1 has evolved to meet the real-world demands of complex, high-volume environments.
By unifying operational, financial, and compliance data into a single source of truth, WR1 delivers complete visibility and control across operations.
80% faster processing from operations to accounting
70% improvements in workforce productivity
5× faster order-to-billing cycles
4x Growth Delivered
3× growth with minimal back-office overhead
Advancing Through AI
Built on nearly three decades of clean, structured data, and guided by deep industry expertise, WR1 provides the foundation for a new layer of intelligence.
Our approach to AI is not about replacing what works, but enhancing it. We use it to identify gaps, surface opportunities, and continuously refine performance across the entire operation.
Identifying inefficiencies before they impact performance
Revealing missed commercial opportunities across workflows
Strengthening forecasting through data-driven insight
Continuously improving operations as new data is captured
The Outcome
A platform that doesn't just support operations, it learns from them, adapts, and improves over time.
Turning established systems into intelligent, evolving performance engines.
Proven outcomes
Start with the highest-value problem. Prove the outcome. Scale from there.
WR1 helps operational and finance teams solve a priority process first, then expand with confidence—delivering measurable value at every stage.
Delivered through WR1
80%
Faster Processing
Invoice, reporting, and reconciliation workflows
70%
Productivity Gain
Across operational and finance teams
5x
Faster Order-to-Bill
From contract to cash
4x
Growth Delivered
Driven by improved data visibility
3x
Scalable Operations
Without increasing back-office overhead
Latest Insights
Latest Insights
Direct insight into waste, resource systems, and commercial reality.
Latest Insights
A curated view of the themes shaping performance, systems, and value across the sector.
Insights from ISB Visions
Read our latest thinking on operational technology, connected systems and performance on LinkedIn.
Specialist Areas
Deep expertise across the waste and resource ecosystem.
With over 100 years of combined experience, our team is deeply connected across the global waste and resource ecosystem, combining operational expertise with advanced data, systems, and intelligence.
Waste Operations
From collection to processing, we support scalable and efficient operating models, optimised through data-driven insight and continuous performance improvement.
Brokerage & Resource Networks
Simplifying supplier complexity, improving margins, and strengthening customer retention through smarter commercial structures and network optimisation.
Environmental Services
Navigating regulation while unlocking sustainable growth opportunities, aligning compliance with commercial performance.
Data, Systems & Intelligence
Turning operational data into clear, actionable insight, powered by our WR1 platform and enhanced through AI-driven intelligence.
Who You'll Speak To
Experienced leaders with sector, systems and operational depth
A selection of senior people across ISB Global who bring practical experience in waste, recycling, environmental services, business transformation and technology delivery.
Founder & Executive Chairman
Chris Williams
Chris co-founded ISB Global in 1999 and identified the early opportunity to build an industry-focused SAP and waste sector practice. He brings founder perspective, long-range market judgement and deep conviction in the circular economy.
- Waste management and recycling strategy
- Founder-led commercial perspective
- Circular economy and long-term sector direction
Co Founder & Sector Specialist
Simon Osborne
Simon co-founded ISB Global and brings extensive experience in business transformation, programme delivery and integrated technology solutions. He is closely tied to large-scale, end-to-end operational change.
- Programme delivery and integration
- Business transformation
- End-to-end operational automation
Chief Operations Officer
Hannah Hughes
Hannah leads one of ISB Global’s key divisions and is known for cutting through scale and complexity. She is a crucial link between functional consulting, customer need and precise delivery.
- Operational complexity and solution design
- Functional-to-technical translation
- Delivery quality and execution discipline
Chief Technology Officer
Rick Falkner
Rick leads the technology direction behind ISB Visions, connecting proven industry systems with modern applications, intelligence, integration and AI.
- Technology strategy and product architecture
- Modernisation of operational platforms
- Integration, intelligence and AI enablement
Customer Experience Director
Hayden Nothnagel
Hayden brings deep waste and recycling knowledge across multiple material sectors and business functions, paired with long experience in complex process design and systems delivery.
- Waste and recycling process expertise
- Systems design across complex functions
- Customer-side operational fit
Get a clearer view of your situation.
Contact usCommercial Models
Built on Real Systems
Our advisory is grounded in direct experience designing and deploying operational and commercial models across the sector.
WR1 Professional
WR1 Professional is a configurable operational platform for waste and recycling businesses, designed to support how operators manage processes, data, integrations, and performance at scale.
- Configurable around real operational workflows, rather than fixed processes
- Cloud-native architecture leveraging AWS infrastructure for scalability and resilience
- Modern integration framework enabling AI, automation, and analytics
- Scalable digital foundation supporting performance, visibility, and innovation
WR1 Enterprise
WR1 Enterprise is a fully integrated enterprise platform designed for larger waste and recycling operators requiring deep operational control, scalability, and end-to-end process management across complex business environments.
- Enterprise-grade platform supporting complex operational structures
- Built on the OutSystems low-code enterprise application framework
- Deeply integrated workflows across finance, logistics, compliance, and operations
- Supports high-volume, multi-site, and multi-entity business environments
- Built for scalability, control, automation, and long-term operational transformation
Visions Application
Compliance that protects your operation.
Track supplier and subcontractor compliance in one place, with operational controls that respond when requirements aren't met.
- Real-time compliance status
- Document and expiry tracking
- Automated alerts
- WR1 and SAP synchronisation
- Operational blocking
Visions Application
Inspections built into the operation.
Give teams a simple digital workflow for recording inspections at the point of activity, with information captured and connected directly back into WR1.
- Mobile inspections
- Photos and evidence
- Material classification
- Comments and deductions
- Digital audit trail
- WR1 and SAP integration
Where Insight Becomes Infrastructure
Across Africa, growing waste streams point to a wider opportunity: circular infrastructure that can be deployed locally, financed flexibly, and built to scale.
CIP is an infrastructure and platform model that turns underused material flows into auditable, revenue-generating systems, creating the structure needed for traceability, participation, and long-term value.
The model supports strategic investment, blended finance, and development-led capital, giving partners a way to back measurable impact alongside commercial return.
It demonstrates how circular outcomes can be directly linked to participation, auditability, and commercial return.
- Structured for local participation
- Creates auditability at source
- Supports flexible capital models
- Links circular outcomes to economic return
Frequently Asked Questions
Clear answers to complex waste and resource decisions
A concise overview of what ISB Visions does, who it supports, and how it operates across waste, recycling, and environmental services.
What does ISB Visions do?
ISB Visions provides advisory across waste and recycling, focused on improving operational performance, systems alignment, and commercial outcomes.
Working with operators and investors, ISB Visions identifies where performance is constrained and supports the changes needed to improve efficiency, visibility, and scalability.
How can waste operations be improved through advisory and systems?
Waste operations are often constrained by fragmented systems, limited visibility, and a disconnect between operational activity and commercial performance.
ISB Visions works with operators to identify where these constraints exist and how they can be addressed through systems, data, and operational alignment, enabling more effective decision-making and improved performance.
Who is ISB Visions for?
ISB Visions works with waste and recycling operators, environmental service providers, and investors looking to improve performance or better understand opportunities within the sector.
This includes businesses managing complex operations, as well as investors seeking clearer insight into operational and commercial drivers of value.
What role does waste management software play in performance?
Waste management software plays a critical role in performance by providing visibility across operations, compliance, and financial activity.
Where systems are fragmented or poorly aligned, performance is often lost through inefficiencies and limited control. ISB Visions supports organisations in ensuring systems are structured around real-world operations, helping surface performance gaps that standard system usage alone often fails to identify.
Is ISB Visions consultancy or software?
ISB Visions combines waste-sector advisory with an operational application layer. We identify where systems and processes restrict performance, connect existing technology and build targeted applications, workflows, automation and intelligence around the operation.
Which parts of the waste and resource sector do you work across?
ISB Visions works across waste management, recycling, resource recovery, environmental services, and circular economy infrastructure.
This includes operational businesses, compliance-driven activities, and complex, multi-site environments where performance, systems, and commercial outcomes must be closely aligned.
How can investors better understand opportunities in the waste sector?
Understanding opportunities in the waste sector requires insight into how operations, systems, and commercial models interact.
Many opportunities are not immediately visible, often sitting within operational performance, system configuration, and data quality. ISB Visions works with investors to uncover these areas and provide clarity on where value can be created and scaled.
Where do waste and recycling businesses typically lose performance?
Performance is often lost through fragmented systems, limited visibility, and a lack of alignment between operational activity and commercial outcomes.
Without clear data and structured processes, inefficiencies remain hidden and difficult to address. ISB Visions supports organisations in identifying these constraints and implementing the changes needed to improve performance and control.
Contact Us
Most operations are underperforming. The question is where.
We identify where value is being lost and where systems are exposed.
Then we show you how to capture it.
